Home > Last Mile Logistics, Third Party Logistics, White Glove Delivery > What Should Your 3PL Company Do For You?

What Should Your 3PL Company Do For You?

As the term “3PL” or “third-party logistics” has grown almost instantaneously over the last decade, it has become even more important in the day-to-day functions of many businesses. Outsourcing your company’s logistics can assist in helping everything run smoother and ultimately, cut costs. But when seeking a third-party logistics company, it is important to weigh out all of your options. You must ask yourself, “what is it that I am really looking for in a 3PL company?”.

1. Can the third-party logistics company handle your business’ needs?
Is your company very large? Can the 3PL company handle the growth and expansion of your business? Will the company be able to accommodate your future needs and wants? Is there a certain service you are seeking that not all 3PL companies can offer?

2. What kind of technology do they provide?
Technology advances every single day and having the best technology available to you will only benefit your company. What kind of technology does the 3PL company provide? Do they offer customization depending on what the needs and wants of your business is? Perhaps your supply chain needs a higher level of strategic attention and can the third-party logistics company handle this?

3. Can the third-party logistics company provide you with clear communication?
Within the logistics industry, communication plays a large role. It is important when hiring a third-party logistics company that they can communicate properly to you, the business they are serving, as well as the customer. You want your 3PL company to provide you with information regarding shipping such as what is coming in, when is it coming in and how much of it is coming in.

4. Do they offer an array of other services?
Where as other services may not necessarily matter to you or your business, it is still helpful to know that if you need another type of service, the 3PL company you are using can provide it. Does the 3PL company offer white glove delivery? Does the company provide business-to-home delivery, business-to-business delivery, job site delivery or perhaps all of the above? It is vital to be aware of all of the services the third-party logistics company has to offer prior to conducting business with them.

5. How has the 3PL company serviced others?
Definitely do your research before working with a third-party logistics company. Read reviews, testimonials and view the company’s website. Be aware of all of the services they provide and see what others have to say about their experience with the company. Is the 3PL company active in the community? Do they have a company blog to keep people informed about their company and the logistics industry? It is important to become familiar with your prospective 3PL company to ensure your company is making the right business move.

Choosing a third-party logistics company can be quite stressful. Be sure that your business is conducting proper research and choosing the option that will most benefit the company as a whole.

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