Home > 3PD Inc., Last Mile Logistics > Keep Your Customers Happy and Your Sales Up

Keep Your Customers Happy and Your Sales Up

What do your customers want?

They want the products they order to be delivered to them by the time they hit the return button on their keyboards. This may be an impossible task with our current distribution and delivery systems, however, shorter time frames between when customers place an online order and when they receive their products is becoming an increasing expectation. Customers today are always on the go and have little time to wait for the products they order. One way to lose your customers is to disappoint them repeatedly with orders arriving late.

How to give your customers what they want?

One strategy for retailers is to provide free delivery to customers that order a minimum purchase amount. The retailer gives the customer an extended delivery date, as compared to normal delivery, and they employee the use of a last mile delivery service to get the product to the customer earlier than the quoted date. This strategy delivers a perception of high quality and adds value to the order for the customer.

Advertisements
  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: